Returns Policy
NO REFUNDS -
ONLINE PURCHASES ARE ELIGIBLE FOR ONLINE STORE CREDIT OR AN EXCHANGE
ONLINE MERCHANDISE MAY BE RETURNED OR EXCHANGED VIA COURIER OR AT ANY OF OUR RETAIL LOCATIONS
ROOT44 - STB
BLUE BIRD - M/BERG
APPLICABLE TO WESTERN CAPE ONLY
RETURNED ITEMS MUST BE UNWORN, UNWASHED UNDAMAGED AND UNUSED - WITH ALL ORIGINAL TAGS ATTACHED
MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS OF ORIGINAL ORDER DATE
RETURNS MADE BEYOND THIS TIME LIMIT WILL BE MAILED BACK TO THE SHIPPING ADDRESS OF THE ORIGINAL ORDER
SOME ITEMS MARKED “FINAL SALE” IN THE PRODUCT DESCRIPTION ARE NOT ELIGIBLE FOR STORE CREDIT OR EXCHANGE
THIS INCLUDES ALL ITEMS IN OUR SALE/MEMORIES SECTIONS
(ONLINE) STORE CREDIT - THE COST OF THE MERCHANDISE WILL BE CREDITED TO YOU IN THE FORM OF A VOUCHER, REDEEMABLE ONLINE OR AT ONE OF OUR RETAIL LOCATIONS (W/CAPE ONLY). VOUCHERS WILL BE ISSUED AS SOON AS YOUR MERCHANDISE IS RECEIVED AND INSPECTED (APPROX. 7 DAYS)
EXCHANGE - YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING AND SHIPPING YOUR NEW MERCHANDISE. IF THERE IS A DIFFERENCE IN THE PRICE OF THE MERCHANDISE BEING EXCHANGED YOU WILL BE RESPONSIBLE FOR THE DIFFERENCE IN COST (EXCEPT IF AN INCORRECT OR DEFECTIVE ITEM IS DELIVERED IN WHICH CASE SHIPPING IS FREE)
EXCHANGE ITEM - THE ITEM WILL BE INSPECTED IN STORE. IF THERE IS A DIFFERENCE IN THE PRICE OF THE MERCHANDISE BEING EXCHANGED YOU WILL BE RESPONSIBLE FOR THE DIFFERENCE IN COST ALTERNATIVELY YOU CAN RECEIVE A VOUCHER TO THE VALUE OF THE RETURNED ITEM/S (VALID 3 MTHS)
STORE RETURNS - CONFIRMATION EMAIL WILL CONFIRM AVAILBLE STORE(S) FOR EXCHANGE AVAILABLE IN THE WESTERN CAPE (SOUTH AFRICA) ONLY